Policies

 

POLICIES

Payment Terms

Open Terms

Standard payment terms are Net 30 from the date of the invoice. Subject to credit approval. Electronic check and direct deposit payments are accepted.


COD and Advances payments orders are accepted.

Returns

An Authorization number from West Craft must be obtained prior to any return shipment being accepted.


All returned items must be clearly labeled with the Returned Goods Authorization (RGA) Number.


Freight must be prepaid on all returned shipments. Freight collect shipments will not be accepted.


For Warranty returns, items will be inspected and freight cost will be credited to customer accounts in the event the warranty claim is approved.

Cancellation Policies

All cancellations must be accepted by West Craft Mfg. prior to the return of any products. All returned items are subject to 15% restocking fee. Proprietary items are subject to acceptance by West Craft Manufacturing.

Shipping Policies

Shipping policies are relative to individual customer accounts and product quotations. Unless otherwise specified, all orders are shipped FOB - West Craft Manufacturing.


Freight Terms will be prepaid and included on the customer invoice.